Terms of service

Returns and Warranty Policy

Inspection Upon Receipt: All goods purchased from Reno Supplies must be thoroughly inspected before pick-up/delivery and installation. We are not responsible for any items found to be defective, damaged, or the wrong size after installation. It is your responsibility to open and check all items as soon as they are received and report any issues within 24 hours via email at info@renosupplies.com.au.

Standard Trade Ranges

Product Warranty
Baths 5 Year Replacement / 1 Year Labour
Mirrors 1 Year Replacement (Product Only)
Toilets 5 Year Replacement / 1 Year Labour
Vanity Cabinets 5 Year Replacement / 1 Year Labour
Vanity Tops 5 Year Replacement / 1 Year Labour

Alba Range Warranty

All Alba products are backed by structured warranty support, designed for long-term performance and easy replacement where required.

Product Warranty
Freestanding Baths 7 Year Replacement / 1 Year Labour
LED Mirrors 5 Year Replacement / 1 Year Labour
Vanity Cabinets 7 Year Replacement / 1 Year Labour
Solid Surface Tops 7 Year Replacement / 1 Year Labour
Smart Toilets 5 Year Replacement / 1 Year Labour

Warranty:

  • All products come with a standard warranty ranging from 1 to 10 years, depending on the item (conditions apply). For further details, please contact us.
  • All items must be installed by a licensed plumber or qualified tradesperson to ensure warranty coverage.

Warranty Claims:

  • If an item is returned under warranty and is found to not be defective, Reno Supplies reserves the right to charge for retrieval or postage costs incurred in relation to the goods, as well as a 25% restocking fee based on the purchase price.
  • Damages or defects resulting from deliberate or negligent misuse, physical alteration, tampering, or unauthorized repairs will void the warranty.

Making a Warranty Claim:

  • All warranty claims must be made through Customer Service. Do not return or post items before receiving instructions from Customer Service, as unauthorized returns may not be processed or accepted.
  • To process a warranty claim, please provide:
    • Details of the defect or damage
    • Photographic evidence (where applicable)
    • Invoice number or proof of purchase
    • Any other relevant information
  • If approved, we will provide instructions for return at our expense. You will be responsible for other costs unless required by law.

Returns:

  • Customers are responsible for return postage costs.
  • A 25% restocking/handling fee applies to all returned items.
  • Goods must be unused, in original packaging, with proof of purchase.
  • Returns must be made within 30 days of receipt.
  • All goods are inspected prior to refund or exchange.

Exclusions:

  • No exchanges for discontinued, special order, or non-stocked items.

Thank you for your understanding and cooperation.